Thank you for shopping with us! We take pride in offering high-quality modest fashion items including abayas, scarves, hijab pins, hijab caps, and hijab magnets. If for any reason you are not fully satisfied with your purchase, please review our refund policy below.
Returns & Exchanges
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We accept returns or exchanges within 14 days of delivery.
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Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
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For hygiene reasons, we cannot accept returns on hijab caps, hijab magnets, or hijab pins unless they are faulty or damaged upon receipt.
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Sale or discounted items are final sale and cannot be returned unless defective.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed back to your original payment method within 5–7 business days.
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Shipping charges are non-refundable unless the item was faulty or incorrect.
Exchanges
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If you wish to exchange for a different size, color, or style, please contact us first to reserve the replacement item.
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Exchange shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
Damaged or Incorrect Items
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If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with clear photos of the issue.
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We will arrange a replacement or a full refund at no additional cost to you.
How to Start a Return
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Email us at [your store’s support email] with your order number and reason for return.
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We will provide return instructions and a return authorization number.
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Carefully pack the item and ship it back to us.
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Keep proof of postage until your return is processed.
Questions?
If you have any questions about our refund policy, please reach out to us at info@nihalthelebal.com— we are here to help!